Help & Support (FAQs)
Find answers to the most frequently asked questions about our business and products.
You can join Exertonics by registering online through the referral link (Sponsor ID) of an existing Independent Direct Seller. Registration is absolutely free.
KYC (Know Your Customer) includes your Aadhar Card, PAN Card, and Bank account details. It is mandatory as per Govt. guidelines to verify your identity and to ensure your commission payouts are safely deposited directly into your bank account.
Commissions and incentives are calculated based on the Business Volume (BV/PV) generated by your personal purchases and the sales made by your downline network, according to our approved Compensation Plan.
Payouts are processed based on the company's designated closing cycle (weekly or monthly). Once processed, the amount is transferred to your approved bank account via NEFT/IMPS/RTGS after deducting applicable TDS.
No, registration as an Independent Direct Seller is completely free. You only pay for the products you choose to purchase.
You can raise a return or replacement request within 48 hours of delivery along with photographic evidence, as detailed in our Payment & Refund Policy.
No, Independent Direct Sellers are strictly prohibited from selling our products on e-commerce platforms like Amazon, Flipkart, etc. You can only retail through direct personal contact or your own official network.
PV stands for Point Value and BV stands for Business Volume. Every product is assigned specific PV/BV points which are used to calculate your rank, incentives, and monthly commissions.
There is no annual renewal fee. Your ID remains active automatically as long as you adhere to company policies and maintain minimum required activity.
Yes, we conduct regular online webinars, offline seminars, and leadership development programs to train and empower our Direct Sellers.
Still have questions?
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