Payment & Refund (Buy-Back) Policy
Effective Date: July 28, 2026
As a compliant Direct Selling entity operating in accordance with the Consumer Protection (Direct Selling) Rules, Exertonics Global Marketing Pvt. Ltd. stands firmly behind the quality of its products. Our Payment, Refund, and Buy-Back policy is designed to protect the interests of both our end consumers and our Independent Direct Sellers.
1. Payment Policy
- Payments for all purchases (for personal use or retailing) must be made 100% in advance through our authorized payment gateways (Credit Card, Debit Card, Net Banking, UPI, Wallet).
- Cash transactions are strictly discouraged unless deposited directly into the company’s official bank accounts.
- Business Volume (BV) / Point Value (PV) will only be credited to the Direct Seller's ID after successful realization of the payment.
2. 30-Day Cooling-Off Period & Refund
We provide a 30-day Cooling-Off Period to our registered Direct Sellers. During this period, if a Direct Seller changes their mind about joining the business or purchasing our products, they may return the products and cancel their agreement.
- The return must be initiated within 30 days from the date of the invoice.
- Products must be in a saleable and marketable condition (unopened, unsoiled, and with seals intact).
- 100% of the invoice value will be refunded (subject to the deduction of shipping charges, if any) within 7 to 10 working days after receiving the products back in our warehouse.
3. Product Return & Buy-Back Policy
For regular product returns or inventory buy-backs beyond the cooling-off period (but within 30 days of purchase), the following conditions apply:
- Condition of Goods: Only marketable goods that are reasonably capable of being sold, and have at least 6 months of shelf-life remaining, can be returned.
- Deductions: Upon accepting a return under the Buy-Back policy, the company will refund the amount after deducting:
- Applicable GST or taxes (if already paid to the government and non-recoverable).
- Handling/Processing fees (usually 10% of the invoice value).
- Shipping & Courier charges incurred by the company.
- Commission Clawback: When a product is returned and refunded, the Business Volume (BV/PV) generated from that sale will be reversed. Any commissions, bonuses, or incentives paid to the upline Direct Sellers based on that sale will be deducted from their subsequent payouts.
4. Defective or Damaged Products
If a customer or Direct Seller receives a defective, damaged, or expired product, they must notify the company within 48 hours of delivery along with valid proof (unboxing video or clear photos). The company will provide a free replacement of the exact same product upon verification.
5. Non-Refundable Items
- Products that have been partially or fully consumed.
- Products where the seal is broken or packaging is damaged by the user.
- Promotional materials, business starter kits (if digital/downloadable), or items bought during clearance sales.
6. Procedure for Return/Refund
To initiate a return/refund request:
- Write an email to our support team with your Invoice Number, Direct Seller ID, and reason for return.
- Ship the product back to our official warehouse address safely.
- Once the Quality Control (QC) team verifies the product's condition, the refund will be processed to the original payment source or the Direct Seller’s registered bank account.
7. Contact & Support
Exertonics Global Marketing Pvt. Ltd.
Email: support@exertonics.com
Phone: (+91) 8144253164
Address: Bijayrama Chandrapur, Ward No- 21, Infront of Kustha Ashram, Baripada, Mayurbhaj, Odisha-757002
